Shipping & Service Delivery Policy

Website operator

This website is operated by ZenGuard Markets (“ZenGuard Markets”, trade name), a brand of ZenGuard Markets Private Limited.

1. Nature of our services

ZenGuard Markets Private Limited provides online trading, platform access, and related digital services. We do not sell physical goods for shipment. Accordingly, traditional courier or postal “shipping” does not apply.

2. Service delivery (digital access) — durations

• Website & marketing content: available immediately upon page load, subject to maintenance windows.

• New trading account (after successful registration): access to the client area is typically enabled within a few minutes; full trading may require completion of identity verification (KYC). KYC review is normally completed within 1–3 business days when documents are complete and legible.

• Deposits: subject to payment provider confirmation; most routes credit within minutes to 1 business day.

• Support tickets: first response target within 1–2 business days for standard queries.

Actual times may vary during public holidays, high load, or where additional compliance checks are required.

3. Physical materials

We do not routinely mail welcome packs or hardware. If we ever offer optional physical items, delivery method, carrier, and estimated transit time will be stated at checkout and confirmed by email.

4. Title and risk

For any future physical goods, title passes in accordance with the sale terms shown at purchase. Until then, this section is not applicable.

5. Contact

ZenGuard Markets Private Limited Email: support@zenguardmarkets.com Registered office: [Building name, street, locality] [City, State, PIN Code], India GSTIN: [15-character GSTIN — update in src/lib/legalEntity.ts]