Question 1

What are your support hours?

Accepted Answer

Our live chat support is available 24/7. Phone support is available Monday through Friday, 8 AM to 8 PM EST. Email inquiries are typically answered within 2 hours during business hours.

Question 2

How do I reset my trading password?

Accepted Answer

You can reset your password from the login page by clicking 'Forgot Password'. For security reasons, you'll need access to your registered email. If you're locked out, contact our support team with your account ID.

Question 3

Can I schedule a demo of the platform?

Accepted Answer

Yes! Select 'General Inquiry' in the contact form and mention you'd like a demo. Our team will schedule a personalized walkthrough at a time that works for you.

Question 4

How do I report a technical issue?

Accepted Answer

Use the contact form with 'Technical Issue' as the subject, or reach out via live chat for immediate assistance. Include your account ID, browser/device info, and screenshots if possible.

Question 5

Do you offer support in multiple languages?

Accepted Answer

Yes. We offer support in English, Spanish, Hindi, Mandarin, and Arabic. Language preference can be set in your account settings or requested when contacting support.

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